Ceirys Silver Jewellery Returns Policy

Here at Ceirys Silver Jewellery we strive to maintain a high level of customer service and ensure that all products dispatched are thoroughly checked over to be sure they are in perfect condition and free from any defects.
In the unfortunate event that any product does not meet to the customers satisfaction we will exchange or refund within 7 days of purchase and upon receipt of cleared funds. All items are clearly digitally photographed and come with measurements in the listings.
We cannot by law accept body jewellery or earrings back unless they are found to be defective.
In the event you need to return an item we can be contacted on 0844 504 0555 or emailed via the contact form quoting us the appropriate order number to the item in question.
All items returned should be in their original packaging and safely and correctly parceled along with the item order number. We would strongly advise any products being returned a proof of postage to be obtained from the Post Office and for goods exceeding £30 in value we would recommend special delivery.

Please note when returning any items exceeding £50 that have been shipped free of charge, the cost of the postage will be deducted from the sale price.

Any items returned that are non faulty will be subject to a £2.50 admin and restocking fee.

Any items not returned within 10 days of purchase will be deemed as being sold and cannot be returned or refunded.

This does not affect your statutory rights.

Thank you for taking the time to browse our listings and happy shopping !

Ceirys Silver Jewellery